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Updated June 2024
Your privacy is very important to us. This Online Privacy Policy describes how Fulton Financial Corporation (“FFC”) and its affiliates and subsidiaries collect, use, and in certain cases, share your Personal Information when you visit us online or on our mobile or tablet applications (collectively, the “Sites”). By accessing or using any of our Sites, you agree to the practices regarding your personal information described in this Online Privacy Policy.
As you review this Online Privacy Policy, keep in mind:
FFC is a financial holding company headquartered in Lancaster, Pennsylvania. We are engaged, through our bank and non-bank subsidiaries, in the business of providing financial products and services to customers located primarily in Pennsylvania, New Jersey, Maryland, Delaware, and Virginia and this website is offered as a convenience for individuals and entities based in the United States. FFC's bank subsidiaries are Fulton Bank, N.A. (which operates as the following: Fulton Financial Advisors, Fulton Leasing Company, Fulton Private Bank, and Fulton Mortgage Company) and Prudential Bank. FFC's non-bank subsidiaries include: Fulton Insurance Services Group, Inc. The term "affiliates" refers to companies related to FFC by common ownership or control, including our bank and non-bank subsidiaries listed above. The terms "we," "our" and "us" refer to each and all of FFC and its affiliates. The terms "you" and "your" refer to individuals accessing any Site.
This Online Privacy Policy is subject to change. Please review it periodically. When we make changes to our Online Privacy Policy, we will revise the “Last Updated” date at the top of this Online Privacy Policy. Any changes to the Online Privacy Policy will become effective when we post the revised notice on our website. By continuing to access or use any of our Sites after the changes go into effect, you agree to the practices regarding your personal information described in the updated Online Privacy Policy.
Personal Information
We use the term “Personal Information” to describe information that can be associated with you and can be used to identify you. Personal Information does not include information we collect that does not or cannot be reasonably used to identify you personally.
When you visit any of our Sites, we may collect Personal Information from you such as your name, postal address, email address, telephone number, Social Security number, location data, if enabled on your device(s), biometric information such as voice recordings, or date of birth, as well as any other information you provide to us through our forms, surveys, applications, or similar online fields in connection with providing services to you.
Automatic Information
In addition to the Personal Information described above, we may collect Automatic Information about your use of our Sites. The term “Automatic Information” means information about your Internet browser, Internet Protocol (IP) address, the type and version of your Internet browser software, information collected through tracking technologies such as cookies, or information about the device you are using.
Personal Information we collect is used to provide you with a tailored online experience. We use it to help determine your financial interests and needs to recommend relevant products and services. This information is also used to authenticate your identity, process your transactions, prevent fraud, and to qualify you for products and services you request. Our mobile banking application collects location data when you request certain services that require such access, for example locating an ATM or financial center, and to enable debit card transaction enrichment and location controls when requested even when the application is closed or not in use. We may also use and share your Automatic Information as described in this Online Privacy Policy and/or for any other purpose subject to applicable law.
Our affiliates use online tracking technologies (cookies and click stream auditing) in order to:
We may also use the information we collect online:
Cookies and Click Stream Auditing:
Cookies are small pieces of information that a website stores on a visitor's web browser. Our affiliates do not store confidential or sensitive information in cookies.
Cookies are used within the online banking login process to identify a user's computer to better enhance security. If a cookie is not on the computer or the user changes computers, the user will be asked to re-authenticate. This process helps add an additional level of security for our customers.
Cookies cannot be used to capture your e-mail address, obtain data from your hard drive, or gain confidential or sensitive information about you. Additionally, cookies cannot be read by a website other than the one that set the cookie. Some websites, however, use cookies to obtain information from your browser. You can set your browser to notify you before accepting a cookie, so that you can control whether you accept or reject a cookie. If you do not accept cookies, your experience at our Sites may be impacted.
Click stream auditing is the process of collecting and analyzing information such as a web user’s IP address, web pages which referred a web surfer to our website, date and time, domain type, and when a web surfer has responded to an advertisement.
Pixel Tags and Advertising:
We may also use a technology called pixel tags (also known as "clear gifs," "Web beacons" or "1-by-1gifs") on our Sites. These may be used in connection with certain pages of our Sites or with email messages to measure the effectiveness of our communications and our marketing campaigns, to compile statistics about usage and response rates, and to assist us in resolving issues that may arise on our sites.
We use third party advertising and media companies to serve ads on our behalf across the internet and to help manage and optimize our internet business and communications. These networks use both cookie and pixel tag technology to measure the effectiveness of ads for their clients, none of which contain Personal Information, during your visits to this and other websites in order to provide information about goods and services that may be of particular interest to you. We limit these networks from using the information collected by these cookies and pixel tags for any purpose other than to assist us in our advertising efforts. From time to time, we may also share Automatic Information with such third party companies in an aggregate form, for purposes of analysis and improvement of our website. At no time is any personal information passed to these third parties.
The Sites do not respond to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer's online activities over time and across third-party websites or online services.
Keeping your account information accurate and up to date is very important. If your account information is incomplete, inaccurate, or not current, please visit your branch or contact us at Customer Service at 1.800.385.8664.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond effectively to your request. Requests should be directed to privacy@fult.com or 717.291.2799.
We respect the privacy of children and encourage all parents to supervise their children’s computer usage. We do not intend to invite children to visit FFC Sites and online services, and we do not knowingly collect or retain personal information from children under the age of thirteen years (13). For more information on the Children’s Online Privacy Protection Act ("COPPA"), please visit the Federal Trade Commission website at www.ftc.gov.
FFC maintains information about our products and services on social media sites including but not limited to, LinkedIn, Facebook, Twitter, and You Tube. When you post information on our social media pages it will be subject to the privacy and security policies of the respective social media site. Please refer to them to better understand your rights and obligations when posting information. Please keep in mind that any information you share could be visible to all participants on these social media sites and you should never post any sensitive personal information (such as account number or tax identification).
We take our responsibility to protect your Personal Information very seriously. To protect Personal Information from unauthorized access and use, we apply administrative, technical, and physical security measures that comply with applicable federal and state laws.
